Frequently asked questions

Remote connection

To get a support person to connect to your PC:

1. Start up a Web browser

2. Type in and install it.

3. This can now be used to connect to your PC.

Other alternatives:

1. Start up a Web browser

2. Type in

3. Click on Share (share your screen with others)

4. Run file (if it goes through a firewall answer the question to allow it to open)

5. On the top of the browser you will now see a set of numbers, left click on these to see options.

6. Have the person logging on to your PC type these numbers into the Share (on the web page)

7. Have the person initialising the session to click on the Mouse icon, so the screen can be shared

That's it!